Golang Job: Technical Support Engineer - Application Performan

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Job Skills

Company

New Relic

Location

Dublin - Ireland

Job type

Full-Time

Golang Job Details

Req ID
FY23|COS|#4462
Location(s)
Dublin, Ireland;
Work arrangement(s)
Hybrid (works from home and New Relic office throughout the week)
Your opportunity
As a New Relic Support Engineer you know more about our products than any other function, and you feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge, collaboration and customer empathy — your learning opportunities are vast!

You will collaborate with fellow Support Engineers to creatively and passionately tackle customer problems, while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity.

Are you ready to become our next Technical Support Engineer?

What you'll do
  • Support New Relic customers by solving complex installation, configuration, and data exploration requests.
  • Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience.
  • Increase your skill set through additional training and exposure to other emerging technologies featured in our product suite.
  • Support internal projects, including Support-readiness initiatives.
  • Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS).

This role requires
  • You have 2-3 years of experience delighting customers in a technical support role or related customer-facing role.
  • Knowledgeable in and proficient in setting up PHP development environments
  • Experience in supporting applications built in PHP
  • Can demonstrate good analytical troubleshooting skills and be confident to leverage technical resources when the answer is not obvious.
  • You exhibit a high level of empathy—even with customers who are having a bad day.
  • This opening is for a position working day shift hours, Sunday - Thursday. Working occasional holidays may be required on an as-needed basis.

Bonus points if you have
  • You have experience as a Technical Support Engineer in Enterprise or SaaS companies.
  • Experience in programming or supporting customers in any of the following computer languages: Python, Ruby, Node.js, GoLang.
  • Experience working with observability tools.

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic at www.newrelic.com/blog/how-to-relic/future-of-work
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hiring locations. Talk with your recruiter about your goals and how we can work with you in our Flex First approach!

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.


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